Jira Service Management vs. Ivanti ITSM
A side-by-side comparison based on G2 review data.
| Metric | Jira Service Management | Ivanti ITSM |
|---|---|---|
| Overall rating | 4.3 | 4.0 |
| Review count | 986 | 324 |
| Ease of use | 8.5 | 8.1 |
| Ease of setup | 8.3 | 7.4 |
| Quality of support | 8.6 | 8.1 |
| Meets requirements | 8.9 | 8.6 |
| NPS | 51.508845 | 30.744337 |
| Small Business | 19.1% | 14.7% |
| Mid-Market | 42.9% | 33.2% |
| Enterprise | 38.1% | 52.0% |
| Total page views | 1,782 | 1,039 |
| Total LLM citations | 30,767 | 153 |
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features
Ivanti ITSM
Ivanti Neurons for ITSM delivers modern, AI‑powered service management that transforms how organizations operate. By combining intelligent automation, predictive insights, and unified IT and security workflows, it accelerates resolutions, enhances productivity, and reduces operational risk. With capabilities that span discovery, incident and request management, automated task orchestration, and real‑time performance measurement, Ivanti Neurons for ITSM helps teams streamline processes, improve user experiences, and achieve meaningful IT and business outcomes, from lowering costs and expanding
- Customization
- Integrations
- Customizability
- Flexibility
- Reporting
- Setup Ease