Jira Service Management vs. IBM Maximo IT
A side-by-side comparison based on G2 review data.
| Metric | Jira Service Management | IBM Maximo IT |
|---|---|---|
| Overall rating | 4.3 | 4.2 |
| Review count | 986 | 18 |
| Ease of use | 8.5 | 8.5 |
| Ease of setup | 8.3 | 8.1 |
| Quality of support | 8.6 | 8.7 |
| Meets requirements | 8.9 | 9.0 |
| NPS | 51.508845 | 52.941176 |
| Small Business | 19.1% | 33.3% |
| Mid-Market | 42.9% | 44.4% |
| Enterprise | 38.1% | 22.2% |
| Total page views | 1,782 | 208 |
| Total LLM citations | 30,767 | 1,741 |
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features
IBM Maximo IT
IBM Maximo IT enables unified IT Service and Asset Management. Dramatically improve Key Performance Indicators (KPIs) in service delivery, asset utilization, and rate of change in support of an efficient, high velocity business. The velocity of change often determines whether a business can maintain business competitive advantage and thrive. IT/OT Convergence Connected physical enterprise assets (IoT) are now part of the end-to-end IT systems.