Jira Service Management vs. Hornbill Service Manager
A side-by-side comparison based on G2 review data.
| Metric | Jira Service Management | Hornbill Service Manager |
|---|---|---|
| Overall rating | 4.3 | 4.5 |
| Review count | 986 | 137 |
| Ease of use | 8.5 | 9.0 |
| Ease of setup | 8.3 | 8.4 |
| Quality of support | 8.6 | 9.2 |
| Meets requirements | 8.9 | 8.7 |
| NPS | 51.508845 | 66.911765 |
| Small Business | 19.1% | 4.4% |
| Mid-Market | 42.9% | 38.0% |
| Enterprise | 38.1% | 57.7% |
| Total page views | 1,782 | 106 |
| Total LLM citations | 30,767 | 141 |
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features
Hornbill Service Manager
Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is child's play. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version, without lifting a finger.