Jira Service Management vs. HaloITSM
A side-by-side comparison based on G2 review data.
| Metric | Jira Service Management | HaloITSM |
|---|---|---|
| Overall rating | 4.3 | 4.8 |
| Review count | 986 | 22 |
| Ease of use | 8.5 | 9.8 |
| Ease of setup | 8.3 | 9.2 |
| Quality of support | 8.6 | 9.6 |
| Meets requirements | 8.9 | 9.5 |
| NPS | 51.508845 | 95.238095 |
| Small Business | 19.1% | 5.0% |
| Mid-Market | 42.9% | 55.0% |
| Enterprise | 38.1% | 40.0% |
| Total page views | 1,782 | 569 |
| Total LLM citations | 30,767 | 7,809 |
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features
HaloITSM
Halo is a low-code enterprise service management platform designed to streamline and automate cross-functional processes across IT, HR, Finance, Facilities and other business functions. Built on ITIL-aligned service management foundations and extended across the whole business, halo is used by more than 5000 organisations in over 100 countries. The platform provides incident, problem and change management, asset and configuration management via a built-in CMDB, and service request handling within a single centralisied platform.
- Ticket Management
- Simple
- Easy Setup
- Efficiency
- Setup Ease
- Ease of Use