Jira Service Management vs. Halo Service Desk
A side-by-side comparison based on G2 review data.
| Metric | Jira Service Management | Halo Service Desk |
|---|---|---|
| Overall rating | 4.3 | 4.5 |
| Review count | 986 | 17 |
| Ease of use | 8.5 | 9.5 |
| Ease of setup | 8.3 | 8.3 |
| Quality of support | 8.6 | 9.5 |
| Meets requirements | 8.9 | 8.9 |
| NPS | 51.508845 | 64.705882 |
| Small Business | 19.1% | 47.1% |
| Mid-Market | 42.9% | 35.3% |
| Enterprise | 38.1% | 17.6% |
| Total page views | 1,782 | 90 |
| Total LLM citations | 30,767 | 472 |
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features
Halo Service Desk
Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 30 years of experience, Halo Service Desk has been developed to offer a feature rich application whilst maintaining a simple to use interface Transform legacy ways of working into modern intuitive workflows, empower teams to deliver excellent service to customers and employees repeatedly.