Jira Service Management vs. EasyVista Service Manager
A side-by-side comparison based on G2 review data.
| Metric | Jira Service Management | EasyVista Service Manager |
|---|---|---|
| Overall rating | 4.3 | 4.0 |
| Review count | 986 | 102 |
| Ease of use | 8.5 | 7.6 |
| Ease of setup | 8.3 | 7.8 |
| Quality of support | 8.6 | 8.1 |
| Meets requirements | 8.9 | 8.4 |
| NPS | 51.508845 | 27.835052 |
| Small Business | 19.1% | 8.8% |
| Mid-Market | 42.9% | 30.4% |
| Enterprise | 38.1% | 60.8% |
| Total page views | 1,782 | 319 |
| Total LLM citations | 30,767 | 1,644 |
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features
EasyVista Service Manager
EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.
- Integrations
- Flexibility
- Implementation Ease
- Ease of Use
- Customizability
- Customer Support