Jira Service Management vs. DevRev
A side-by-side comparison based on G2 review data.
| Metric | Jira Service Management | DevRev |
|---|---|---|
| Overall rating | 4.3 | 4.3 |
| Review count | 986 | 210 |
| Ease of use | 8.5 | 8.7 |
| Ease of setup | 8.3 | 8.3 |
| Quality of support | 8.6 | 9.1 |
| Meets requirements | 8.9 | 8.6 |
| NPS | 51.508845 | 58.173077 |
| Small Business | 19.1% | 34.1% |
| Mid-Market | 42.9% | 53.4% |
| Enterprise | 38.1% | 12.5% |
| Total page views | 1,782 | 1,719 |
| Total LLM citations | 30,767 | 11,712 |
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features
DevRev
DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents.
- Ease of Use
- Efficiency
- Features
- Helpful
- Insights
- Customer Support