Jira Service Management vs. CA Service Desk Manager
A side-by-side comparison based on G2 review data.
| Metric | Jira Service Management | CA Service Desk Manager |
|---|---|---|
| Overall rating | 4.3 | 4.2 |
| Review count | 986 | 20 |
| Ease of use | 8.5 | 8.4 |
| Ease of setup | 8.3 | 7.4 |
| Quality of support | 8.6 | 8.6 |
| Meets requirements | 8.9 | 8.7 |
| NPS | 51.508845 | 47.368421 |
| Small Business | 19.1% | 15.0% |
| Mid-Market | 42.9% | 30.0% |
| Enterprise | 38.1% | 55.0% |
| Total page views | 1,782 | 90 |
| Total LLM citations | 30,767 | 105 |
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features
CA Service Desk Manager
Formerly known as CA Service Management, Clarity SM believes delivering quality service and attaining service management maturity does not equate to a costly-to-operate software solution with a complex user experience. Clarity SM (Service Management) delivers a modern, social media-based user experience to access knowledge, collaborate, resolve issues, request services and manage IT assets to help make sure your business consumers don’t skip a beat. The xFlow innovation-award-winning user experience provides analysts with tools and context to embrace the team and make every moment count.