Jira Service Management vs. BMC Helix Remedyforce
A side-by-side comparison based on G2 review data.
| Metric | Jira Service Management | BMC Helix Remedyforce |
|---|---|---|
| Overall rating | 4.3 | 3.9 |
| Review count | 986 | 49 |
| Ease of use | 8.5 | 8.0 |
| Ease of setup | 8.3 | 7.7 |
| Quality of support | 8.6 | 8.6 |
| Meets requirements | 8.9 | 8.6 |
| NPS | 51.508845 | 23.913043 |
| Small Business | 19.1% | 10.4% |
| Mid-Market | 42.9% | 35.4% |
| Enterprise | 38.1% | 54.2% |
| Total page views | 1,782 | 121 |
| Total LLM citations | 30,767 | 105 |
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features
BMC Helix Remedyforce
Remedyforce is an IT service management solution built on the Salesforce.com platform that combines best-practice aligned process automation with a simple, easy-to-use experience for maximum IT productivity and innovation. Remedyforce is designed to remove complexity and help you quickly realize value.