Ivanti ITSM vs. Zendesk for Employee Service
A side-by-side comparison based on G2 review data.
| Metric | Ivanti ITSM | Zendesk for Employee Service |
|---|---|---|
| Overall rating | 4.0 | 4.5 |
| Review count | 324 | 112 |
| Ease of use | 8.1 | 9.1 |
| Ease of setup | 7.4 | 9.1 |
| Quality of support | 8.1 | 9.1 |
| Meets requirements | 8.6 | 9.3 |
| NPS | 30.744337 | 66.055046 |
| Small Business | 14.7% | 26.4% |
| Mid-Market | 33.2% | 54.7% |
| Enterprise | 52.0% | 18.9% |
| Total page views | 1,039 | 519 |
| Total LLM citations | 153 | 2,790 |
Ivanti ITSM
Ivanti Neurons for ITSM delivers modern, AI‑powered service management that transforms how organizations operate. By combining intelligent automation, predictive insights, and unified IT and security workflows, it accelerates resolutions, enhances productivity, and reduces operational risk. With capabilities that span discovery, incident and request management, automated task orchestration, and real‑time performance measurement, Ivanti Neurons for ITSM helps teams streamline processes, improve user experiences, and achieve meaningful IT and business outcomes, from lowering costs and expanding
- Customization
- Integrations
- Customizability
- Flexibility
- Reporting
- Setup Ease
Zendesk for Employee Service
Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity.
- Ease of Use
- Features
- Time-saving
- Customer Support
- Helpful
- Useful