G2 Vendor Directory

Ivanti ITSM vs. ServiceNow IT Asset Management

A side-by-side comparison based on G2 review data.

MetricIvanti ITSM

by Ivanti

ServiceNow IT Asset Management

by ServiceNow

Overall rating4.04.3
Review count324551
Ease of use8.18.5
Ease of setup7.48.1
Quality of support8.18.7
Meets requirements8.69.0
NPS30.74433751.201479
Small Business14.7%8.9%
Mid-Market33.2%24.4%
Enterprise52.0%66.7%
Total page views1,0392,814
Total LLM citations1536,973

Ivanti ITSM

Ivanti Neurons for ITSM delivers modern, AI‑powered service management that transforms how organizations operate. By combining intelligent automation, predictive insights, and unified IT and security workflows, it accelerates resolutions, enhances productivity, and reduces operational risk. With capabilities that span discovery, incident and request management, automated task orchestration, and real‑time performance measurement, Ivanti Neurons for ITSM helps teams streamline processes, improve user experiences, and achieve meaningful IT and business outcomes, from lowering costs and expanding

Pros

  • Customization
  • Integrations
  • Customizability
  • Flexibility
  • Reporting
  • Setup Ease

ServiceNow IT Asset Management

Visibility into all your IT assets should not be as difficult as most find it to be. Spreadsheets and standalone tools are no match for the complexity of today’s IT asset landscape spanning software, hardware, cloud and AI services. ServiceNow ITAM is your solution for the complete asset lifecycle for all IT assets. Asset Managers can be overwhelmed with requests and monotonous activities. Automate tasks from procurement to end-of-life actions with help from ServiceNow AI Agents. Build reliable asset data, like contracts, costs and compliance while using the power of the CMDB.

Pros

  • Asset Management
  • Ease of Use
  • Integrations
  • Tracking
  • Features
  • Automation