G2 Vendor Directory

Ivanti ITSM vs. LogMeIn Resolve

A side-by-side comparison based on G2 review data.

MetricIvanti ITSM

by Ivanti

LogMeIn Resolve

by GoTo

Overall rating4.04.3
Review count324474
Ease of use8.19.1
Ease of setup7.49.0
Quality of support8.18.9
Meets requirements8.69.1
NPS30.74433755.201699
Small Business14.7%35.5%
Mid-Market33.2%43.1%
Enterprise52.0%21.4%
Total page views1,0391,211
Total LLM citations1535,616

Ivanti ITSM

Ivanti Neurons for ITSM delivers modern, AI‑powered service management that transforms how organizations operate. By combining intelligent automation, predictive insights, and unified IT and security workflows, it accelerates resolutions, enhances productivity, and reduces operational risk. With capabilities that span discovery, incident and request management, automated task orchestration, and real‑time performance measurement, Ivanti Neurons for ITSM helps teams streamline processes, improve user experiences, and achieve meaningful IT and business outcomes, from lowering costs and expanding

Pros

  • Customization
  • Integrations
  • Customizability
  • Flexibility
  • Reporting
  • Setup Ease

LogMeIn Resolve

LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support.

Pros

  • Ease of Use
  • Remote Control
  • Remote Access
  • Remote Support
  • Customer Support
  • Features