G2 Vendor Directory

Ivanti ITSM vs. IT Glue

A side-by-side comparison based on G2 review data.

MetricIvanti ITSM

by Ivanti

IT Glue

by Kaseya

Overall rating4.04.6
Review count324726
Ease of use8.19.2
Ease of setup7.48.9
Quality of support8.18.9
Meets requirements8.69.3
NPS30.74433776.827586
Small Business14.7%71.5%
Mid-Market33.2%25.6%
Enterprise52.0%2.9%
Total page views1,0391,344
Total LLM citations1539,255

Ivanti ITSM

Ivanti Neurons for ITSM delivers modern, AI‑powered service management that transforms how organizations operate. By combining intelligent automation, predictive insights, and unified IT and security workflows, it accelerates resolutions, enhances productivity, and reduces operational risk. With capabilities that span discovery, incident and request management, automated task orchestration, and real‑time performance measurement, Ivanti Neurons for ITSM helps teams streamline processes, improve user experiences, and achieve meaningful IT and business outcomes, from lowering costs and expanding

Pros

  • Customization
  • Integrations
  • Customizability
  • Flexibility
  • Reporting
  • Setup Ease

IT Glue

IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, contacts and SOPs, all in a single pane of glass. Documentation can be linked to the others, making for a seamless experience, where your team has everything, they need at their fingertips, without having to toggle between applications. IT Glue is trusted by IT teams in over 16,000 organizations across 70+ countries.

Pros

  • Ease of Use
  • Document Management
  • Integrations
  • Organization
  • Easy Integrations
  • Password Management