IT Glue vs. ProProfs Knowledge Base Software
A side-by-side comparison based on G2 review data.
| Metric | IT Glue | ProProfs Knowledge Base Software |
|---|---|---|
| Overall rating | 4.6 | 4.6 |
| Review count | 726 | 32 |
| Ease of use | 9.2 | 9.6 |
| Ease of setup | 8.9 | 9.1 |
| Quality of support | 8.9 | 9.4 |
| Meets requirements | 9.3 | 9.2 |
| NPS | 76.827586 | 81.25 |
| Small Business | 71.5% | 43.8% |
| Mid-Market | 25.6% | 46.9% |
| Enterprise | 2.9% | 9.4% |
| Total page views | 1,344 | 420 |
| Total LLM citations | 9,255 | 410 |
IT Glue
IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, contacts and SOPs, all in a single pane of glass. Documentation can be linked to the others, making for a seamless experience, where your team has everything, they need at their fingertips, without having to toggle between applications. IT Glue is trusted by IT teams in over 16,000 organizations across 70+ countries.
- Ease of Use
- Document Management
- Integrations
- Organization
- Easy Integrations
- Password Management
ProProfs Knowledge Base Software
ProProfs Knowledge Base is built to run your customer help center and internal knowledge base in one place, powered by AI to help organizations create, manage, and deliver help content for both audiences without switching tools. Teams use it to build public help centers, internal wikis, product documentation, SOPs, and onboarding resources, all from one workspace, reducing support tickets and centralizing company knowledge along the way.