InvGate Service Management vs. Splashtop Remote Support
A side-by-side comparison based on G2 review data.
| Metric | InvGate Service Management | Splashtop Remote Support |
|---|---|---|
| Overall rating | 4.6 | 4.7 |
| Review count | 20 | 286 |
| Ease of use | 9.2 | 9.6 |
| Ease of setup | 9.1 | 9.5 |
| Quality of support | 8.9 | 9.5 |
| Meets requirements | 9.1 | 9.6 |
| NPS | 72.222222 | 86.545455 |
| Small Business | 60.0% | 56.8% |
| Mid-Market | 25.0% | 38.9% |
| Enterprise | 15.0% | 4.3% |
| Total page views | 277 | 606 |
| Total LLM citations | 1,592 | 9,168 |
InvGate Service Management
InvGate Service Management is an IT and enterprise service management solutions that enables organizations to manage incidents, service requests, problems, and changes through a unified interface. Certified in 15 ITIL practices, it provides a no-code workflow engine with drag-and-drop configuration, integrations, and pre-built templates, allowing teams to design and modify service processes without scripting. InvGate Service Management includes AI capabilities such as a Virtual (AI) Service Agent for automated request handling, and 18 native capabilities which are included in the licensing.
- Simple
- Features
- Ticket Management
- Ease of Use
- Flexibility
- Deployment Ease
Splashtop Remote Support
Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads.
- Ease of Use
- Remote Access
- Remote Support
- Simple
- Reliability
- Setup Ease