InvGate Service Management vs. SolarWinds Service Desk
A side-by-side comparison based on G2 review data.
| Metric | InvGate Service Management | SolarWinds Service Desk |
|---|---|---|
| Overall rating | 4.6 | 4.3 |
| Review count | 20 | 789 |
| Ease of use | 9.2 | 9.1 |
| Ease of setup | 9.1 | 8.8 |
| Quality of support | 8.9 | 9.0 |
| Meets requirements | 9.1 | 8.8 |
| NPS | 72.222222 | 53.333333 |
| Small Business | 60.0% | 8.2% |
| Mid-Market | 25.0% | 68.0% |
| Enterprise | 15.0% | 23.9% |
| Total page views | 277 | 1,346 |
| Total LLM citations | 1,592 | 9,590 |
InvGate Service Management
InvGate Service Management is an IT and enterprise service management solutions that enables organizations to manage incidents, service requests, problems, and changes through a unified interface. Certified in 15 ITIL practices, it provides a no-code workflow engine with drag-and-drop configuration, integrations, and pre-built templates, allowing teams to design and modify service processes without scripting. InvGate Service Management includes AI capabilities such as a Virtual (AI) Service Agent for automated request handling, and 18 native capabilities which are included in the licensing.
- Simple
- Features
- Ticket Management
- Ease of Use
- Flexibility
- Deployment Ease
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction