InvGate Service Management vs. Mint Service Desk
A side-by-side comparison based on G2 review data.
| Metric | InvGate Service Management | Mint Service Desk |
|---|---|---|
| Overall rating | 4.6 | 4.8 |
| Review count | 20 | 17 |
| Ease of use | 9.2 | 8.9 |
| Ease of setup | 9.1 | 9.3 |
| Quality of support | 8.9 | 9.7 |
| Meets requirements | 9.1 | 9.4 |
| NPS | 72.222222 | 93.333333 |
| Small Business | 60.0% | 52.9% |
| Mid-Market | 25.0% | 35.3% |
| Enterprise | 15.0% | 11.8% |
| Total page views | 277 | 215 |
| Total LLM citations | 1,592 | 160 |
InvGate Service Management
InvGate Service Management is an IT and enterprise service management solutions that enables organizations to manage incidents, service requests, problems, and changes through a unified interface. Certified in 15 ITIL practices, it provides a no-code workflow engine with drag-and-drop configuration, integrations, and pre-built templates, allowing teams to design and modify service processes without scripting. InvGate Service Management includes AI capabilities such as a Virtual (AI) Service Agent for automated request handling, and 18 native capabilities which are included in the licensing.
- Simple
- Features
- Ticket Management
- Ease of Use
- Flexibility
- Deployment Ease
Mint Service Desk
Mint Service Desk is a certified and personalized ITSM software that guarantees the highest level of ticket management. The intuitive interface allows you to easily handle all incidents, and due to the automatic identification of IT assets in the network, it is possible to immediately access complete, accurate, and up-to-date data at any time. What's more, the system provides an advanced SLA function, the ability to track the Agent's working time, API, and the option of creating reports based on incidents, assets, or users.