InvGate Service Management vs. Jira Service Management
A side-by-side comparison based on G2 review data.
| Metric | InvGate Service Management | Jira Service Management |
|---|---|---|
| Overall rating | 4.6 | 4.3 |
| Review count | 20 | 986 |
| Ease of use | 9.2 | 8.5 |
| Ease of setup | 9.1 | 8.3 |
| Quality of support | 8.9 | 8.6 |
| Meets requirements | 9.1 | 8.9 |
| NPS | 72.222222 | 51.508845 |
| Small Business | 60.0% | 19.1% |
| Mid-Market | 25.0% | 42.9% |
| Enterprise | 15.0% | 38.1% |
| Total page views | 277 | 1,782 |
| Total LLM citations | 1,592 | 30,767 |
InvGate Service Management
InvGate Service Management is an IT and enterprise service management solutions that enables organizations to manage incidents, service requests, problems, and changes through a unified interface. Certified in 15 ITIL practices, it provides a no-code workflow engine with drag-and-drop configuration, integrations, and pre-built templates, allowing teams to design and modify service processes without scripting. InvGate Service Management includes AI capabilities such as a Virtual (AI) Service Agent for automated request handling, and 18 native capabilities which are included in the licensing.
- Simple
- Features
- Ticket Management
- Ease of Use
- Flexibility
- Deployment Ease
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features