InvGate Service Management vs. Hornbill Service Manager
A side-by-side comparison based on G2 review data.
| Metric | InvGate Service Management | Hornbill Service Manager |
|---|---|---|
| Overall rating | 4.6 | 4.5 |
| Review count | 20 | 137 |
| Ease of use | 9.2 | 9.0 |
| Ease of setup | 9.1 | 8.4 |
| Quality of support | 8.9 | 9.2 |
| Meets requirements | 9.1 | 8.7 |
| NPS | 72.222222 | 66.911765 |
| Small Business | 60.0% | 4.4% |
| Mid-Market | 25.0% | 38.0% |
| Enterprise | 15.0% | 57.7% |
| Total page views | 277 | 106 |
| Total LLM citations | 1,592 | 141 |
InvGate Service Management
InvGate Service Management is an IT and enterprise service management solutions that enables organizations to manage incidents, service requests, problems, and changes through a unified interface. Certified in 15 ITIL practices, it provides a no-code workflow engine with drag-and-drop configuration, integrations, and pre-built templates, allowing teams to design and modify service processes without scripting. InvGate Service Management includes AI capabilities such as a Virtual (AI) Service Agent for automated request handling, and 18 native capabilities which are included in the licensing.
- Simple
- Features
- Ticket Management
- Ease of Use
- Flexibility
- Deployment Ease
Hornbill Service Manager
Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is child's play. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version, without lifting a finger.