InTouch CRM vs. SAP Engagement Cloud (formerly SAP Emarsys)
A side-by-side comparison based on G2 review data.
| Metric | InTouch CRM | SAP Engagement Cloud (formerly SAP Emarsys) |
|---|---|---|
| Overall rating | 4.1 | 4.2 |
| Review count | 18 | 666 |
| Ease of use | 8.8 | 8.4 |
| Ease of setup | 8.6 | 7.6 |
| Quality of support | 8.2 | 8.6 |
| Meets requirements | 9.0 | 8.5 |
| NPS | 33.333333 | 45.9375 |
| Small Business | 50.0% | 24.1% |
| Mid-Market | 16.7% | 53.1% |
| Enterprise | 33.3% | 22.8% |
| Total page views | 65 | 1,440 |
| Total LLM citations | 40 | 5,039 |
InTouch CRM
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- Collaborative Efforts
- Ease of Use
SAP Engagement Cloud (formerly SAP Emarsys)
SAP Engagement Cloud (formerly SAP Emarsys) helps organizations power unique engagement by connecting real-time customer insights with the operational signals that run the business. As part of the SAP Customer Experience (CX) portfolio, Engagement Cloud enables personalized, AI-driven interactions across every channel—turning moments like orders, service events, and loyalty milestones into timely, relevant experiences that build trust, strengthen relationships, and drive growth.
- Ease of Use
- Automation
- Features
- Helpful
- Personalization
- Intuitive