G2 Vendor Directory

Intermedia Contact Center vs. GoTo Connect

A side-by-side comparison based on G2 review data.

MetricIntermedia Contact Center

by Intermedia

GoTo Connect

by GoTo

Overall rating4.34.4
Review count251,422
Ease of use9.09.1
Ease of setup8.38.9
Quality of support9.29.0
Meets requirements8.79.2
NPS6565.425913
Small Business25.0%70.8%
Mid-Market45.8%24.6%
Enterprise29.2%4.6%
Total page views1112,301
Total LLM citations23212,252

Intermedia Contact Center

Intermedia Contact Center industry-leading solution can help you create loyal customers and drive more revenue by improving your customer interactions. We make it easier for customers to get quick, convenient, and personalized access to the right people in your business while giving you visibility into where you’re doing great and where you can improve your customer service.

Pros

    GoTo Connect

    GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration.

    Pros

    • Ease of Use
    • Customer Support
    • Reliability
    • Easy Setup
    • Features
    • User Interface