G2 Vendor Directory

Intermedia Contact Center vs. Five9 Intelligent Cloud Contact Center Platform

A side-by-side comparison based on G2 review data.

MetricIntermedia Contact Center

by Intermedia

Five9 Intelligent Cloud Contact Center Platform

by Five9

Overall rating4.34.1
Review count25625
Ease of use9.08.7
Ease of setup8.38.3
Quality of support9.28.5
Meets requirements8.78.6
NPS6541.225166
Small Business25.0%23.8%
Mid-Market45.8%56.5%
Enterprise29.2%19.7%
Total page views1112,335
Total LLM citations23218,550

Intermedia Contact Center

Intermedia Contact Center industry-leading solution can help you create loyal customers and drive more revenue by improving your customer interactions. We make it easier for customers to get quick, convenient, and personalized access to the right people in your business while giving you visibility into where you’re doing great and where you can improve your customer service.

Pros

    Five9 Intelligent Cloud Contact Center Platform

    Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes.

    Pros

    • Ease of Use
    • Customer Support
    • Helpful
    • Features
    • Efficiency
    • Easy Setup