G2 Vendor Directory

Intermedia Contact Center vs. Dialaxy

A side-by-side comparison based on G2 review data.

MetricIntermedia Contact Center

by Intermedia

Dialaxy

by Dialaxy Inc.

Overall rating4.34.4
Review count25269
Ease of use9.09.6
Ease of setup8.39.5
Quality of support9.29.6
Meets requirements8.79.2
NPS6565.055762
Small Business25.0%64.7%
Mid-Market45.8%35.0%
Enterprise29.2%0.4%
Total page views1111,442
Total LLM citations2321,684

Intermedia Contact Center

Intermedia Contact Center industry-leading solution can help you create loyal customers and drive more revenue by improving your customer interactions. We make it easier for customers to get quick, convenient, and personalized access to the right people in your business while giving you visibility into where you’re doing great and where you can improve your customer service.

Pros

    Dialaxy

    Dialaxy is a cloud telephony and business communication platform that enables companies to connect with customers globally from any device, including mobile, tablet, laptop, or desktop. Businesses can instantly purchase local support numbers in the USA and Canada and launch their call center in less than 2 minutes. Built for startups and businesses of all sizes, Dialaxy offers unlimited calling and messaging within the USA and Canada, voicemail, agent groups, call recording, advanced analytics, reports, and CRM integrations.

    Pros

    • Ease of Use
    • Customer Support
    • Reliability
    • Helpful
    • Call Quality
    • Features