Intermedia Contact Center vs. Cisco Unified Contact Center Express
A side-by-side comparison based on G2 review data.
| Metric | Intermedia Contact Center | Cisco Unified Contact Center Express |
|---|---|---|
| Overall rating | 4.3 | 4.5 |
| Review count | 25 | 13 |
| Ease of use | 9.0 | 8.6 |
| Ease of setup | 8.3 | 8.9 |
| Quality of support | 9.2 | 9.4 |
| Meets requirements | 8.7 | 9.2 |
| NPS | 65 | 66.666667 |
| Small Business | 25.0% | 7.7% |
| Mid-Market | 45.8% | 61.5% |
| Enterprise | 29.2% | 30.8% |
| Total page views | 111 | 97 |
| Total LLM citations | 232 | 103 |
Intermedia Contact Center
Intermedia Contact Center industry-leading solution can help you create loyal customers and drive more revenue by improving your customer interactions. We make it easier for customers to get quick, convenient, and personalized access to the right people in your business while giving you visibility into where you’re doing great and where you can improve your customer service.
Cisco Unified Contact Center Express
Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers. Unified Contact Center Express features: - Agent and supervisor experience: This intuitive contact center agent and supervisor desktop supports API for customization and centralization of daily tools and applications for a single workspace application.