Insightly CRM vs. Backstory
A side-by-side comparison based on G2 review data.
| Metric | Insightly CRM | Backstory |
|---|---|---|
| Overall rating | 4.2 | 4.5 |
| Review count | 945 | 630 |
| Ease of use | 8.6 | 9.0 |
| Ease of setup | 8.5 | 8.6 |
| Quality of support | 8.3 | 9.2 |
| Meets requirements | 8.5 | 8.9 |
| NPS | 45.788337 | 67.710049 |
| Small Business | 73.2% | 10.7% |
| Mid-Market | 20.3% | 35.0% |
| Enterprise | 6.6% | 54.4% |
| Total page views | 1,089 | 1,018 |
| Total LLM citations | 12,675 | 2,775 |
Insightly CRM
Insightly is the modern, affordable CRM that teams love. It’s easy to use, simple to customize, and scales with companies as they grow, solving common pain points that legacy CRMs can't. Insightly helps teams build and convert sales pipeline, increase productivity, and build lasting customer relationships. Centralize and manage all your customer, sales, and business data—leads, contacts, emails, events, quotes, projects, tasks, opportunities, and business reports—in one easy-to-use, flexible and secure CRM that scales with your business.
- Ease of Use
- Easy Customization
- Customizability
- Feature Richness
- Integrations
- Customer Support
Backstory
Backstory (formerly People.ai) is the Revenue Answers Platform for GTM leaders. Revenue leaders ask the same questions every day: Is this deal real? Where's my risk? What do I focus on next? Backstory gives you straight answers - grounded in 100% of actual revenue activity, not CRM guesses. With more than a decade of training AI models on billions of sales interactions, Backstory connects every signal to the right accounts and opportunities and delivers answers where you already work - whether that's your CRM, Claude, Copilot, or other AI tools you already use.
- Helpful
- Customer Support
- Ease of Use
- Intuitive
- Easy Setup
- Customization