G2 Vendor Directory

Insightly CRM vs. Backstory

A side-by-side comparison based on G2 review data.

MetricInsightly CRM

by Unbounce

Backstory

by Backstory

Overall rating4.24.5
Review count945630
Ease of use8.69.0
Ease of setup8.58.6
Quality of support8.39.2
Meets requirements8.58.9
NPS45.78833767.710049
Small Business73.2%10.7%
Mid-Market20.3%35.0%
Enterprise6.6%54.4%
Total page views1,0891,018
Total LLM citations12,6752,775

Insightly CRM

Insightly is the modern, affordable CRM that teams love. It’s easy to use, simple to customize, and scales with companies as they grow, solving common pain points that legacy CRMs can't. Insightly helps teams build and convert sales pipeline, increase productivity, and build lasting customer relationships. Centralize and manage all your customer, sales, and business data—leads, contacts, emails, events, quotes, projects, tasks, opportunities, and business reports—in one easy-to-use, flexible and secure CRM that scales with your business.

Pros

  • Ease of Use
  • Easy Customization
  • Customizability
  • Feature Richness
  • Integrations
  • Customer Support

Backstory

Backstory (formerly People.ai) is the Revenue Answers Platform for GTM leaders. Revenue leaders ask the same questions every day: Is this deal real? Where's my risk? What do I focus on next? Backstory gives you straight answers - grounded in 100% of actual revenue activity, not CRM guesses. With more than a decade of training AI models on billions of sales interactions, Backstory connects every signal to the right accounts and opportunities and delivers answers where you already work - whether that's your CRM, Claude, Copilot, or other AI tools you already use.

Pros

  • Helpful
  • Customer Support
  • Ease of Use
  • Intuitive
  • Easy Setup
  • Customization