InMoment Experience Improvement (XI) Platform vs. Microsoft Copilot
A side-by-side comparison based on G2 review data.
| Metric | InMoment Experience Improvement (XI) Platform | Microsoft Copilot |
|---|---|---|
| Overall rating | 4.7 | 4.4 |
| Review count | 319 | 442 |
| Ease of use | 9.4 | 9.3 |
| Ease of setup | 9.0 | 9.4 |
| Quality of support | 9.1 | 8.7 |
| Meets requirements | 9.1 | 8.8 |
| NPS | 86.942675 | 56.451613 |
| Small Business | 47.8% | 34.9% |
| Mid-Market | 39.2% | 30.9% |
| Enterprise | 13.0% | 34.2% |
| Total page views | 490 | 829 |
| Total LLM citations | 3,432 | 513 |
InMoment Experience Improvement (XI) Platform
InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos.
Microsoft Copilot
Microsoft Copilot is a generative AI assistant for work that’s built into the Microsoft 365 apps people use every day—like Word, Excel, PowerPoint, Outlook, and Teams. It helps you stay in the flow of work by turning your ideas, content, and data into action. Powered by Work IQ, Copilot connects the dots across your work—bringing together your emails, files, meetings, and conversations to deliver more relevant, contextual, and personalized assistance. It understands how work gets done in your organization and adapts to your role, priorities, and patterns over time.