Infraon Infinity vs. SolarWinds Service Desk
A side-by-side comparison based on G2 review data.
| Metric | Infraon Infinity | SolarWinds Service Desk |
|---|---|---|
| Overall rating | 4.7 | 4.3 |
| Review count | 19 | 789 |
| Ease of use | 9.5 | 9.1 |
| Ease of setup | 9.0 | 8.8 |
| Quality of support | 9.9 | 9.0 |
| Meets requirements | 9.5 | 8.8 |
| NPS | 84.210526 | 53.333333 |
| Small Business | 5.3% | 8.2% |
| Mid-Market | 94.7% | 68.0% |
| Enterprise | 0.0% | 23.9% |
| Total page views | 196 | 1,346 |
| Total LLM citations | 76 | 9,590 |
Infraon Infinity
Infraon Infinity is a powerful ITSM and AIOps Platform that supports Incident Management, Change Management, Problem Management, Request Management, SLA, Knowledge Base, Hardware Asset Management ( HAM ), IT Asset Management ( ITAM ), Software asset management ( SAM ), Network Management System ( NMS ), IT Infrastructure Management that helps you track, manage, and control all of your customer, employees and assets efficiently. Infraon Infinity is designed under ITIL V4 standards to help organizations to manage their IT Services and assets efficiently.
- Centralization
- Tracking
- Ease of Use
- Monitoring
- All-in-One Solution
- Comprehensive Coverage
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction