G2 Vendor Directory

Infraon Infinity vs. Ivanti ITSM

A side-by-side comparison based on G2 review data.

MetricInfraon Infinity

by Infraon

Ivanti ITSM

by Ivanti

Overall rating4.74.0
Review count19324
Ease of use9.58.1
Ease of setup9.07.4
Quality of support9.98.1
Meets requirements9.58.6
NPS84.21052630.744337
Small Business5.3%14.7%
Mid-Market94.7%33.2%
Enterprise0.0%52.0%
Total page views1961,039
Total LLM citations76153

Infraon Infinity

Infraon Infinity is a powerful ITSM and AIOps Platform that supports Incident Management, Change Management, Problem Management, Request Management, SLA, Knowledge Base, Hardware Asset Management ( HAM ), IT Asset Management ( ITAM ), Software asset management ( SAM ), Network Management System ( NMS ), IT Infrastructure Management that helps you track, manage, and control all of your customer, employees and assets efficiently. Infraon Infinity is designed under ITIL V4 standards to help organizations to manage their IT Services and assets efficiently.

Pros

  • Centralization
  • Tracking
  • Ease of Use
  • Monitoring
  • All-in-One Solution
  • Comprehensive Coverage

Ivanti ITSM

Ivanti Neurons for ITSM delivers modern, AI‑powered service management that transforms how organizations operate. By combining intelligent automation, predictive insights, and unified IT and security workflows, it accelerates resolutions, enhances productivity, and reduces operational risk. With capabilities that span discovery, incident and request management, automated task orchestration, and real‑time performance measurement, Ivanti Neurons for ITSM helps teams streamline processes, improve user experiences, and achieve meaningful IT and business outcomes, from lowering costs and expanding

Pros

  • Customization
  • Integrations
  • Customizability
  • Flexibility
  • Reporting
  • Setup Ease