Infraon Desk vs. OpenText Service Management Automation X (SMAX)
A side-by-side comparison based on G2 review data.
| Metric | Infraon Desk | OpenText Service Management Automation X (SMAX) |
|---|---|---|
| Overall rating | 4.6 | 4.2 |
| Review count | 27 | 72 |
| Ease of use | 9.2 | 8.2 |
| Ease of setup | 9.2 | 7.6 |
| Quality of support | 9.0 | 8.2 |
| Meets requirements | 9.0 | 8.7 |
| NPS | 85.185185 | 42.857143 |
| Small Business | 18.5% | 18.1% |
| Mid-Market | 51.9% | 23.6% |
| Enterprise | 29.6% | 58.3% |
| Total page views | 80 | 180 |
| Total LLM citations | 26 | 1,595 |
Infraon Desk
AI-driven Service Management system to automate business processes and service delivery through an ITIL based service Desk system, available in SaaS and on-premise. Certified on 13 ITIL v3 processes by PINK Elephant / PINK Verify.
OpenText Service Management Automation X (SMAX)
OpenText™ SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower users to self-resolve common requests with private generative AI chatbots that offer human-like responses. Give your team what they need—ITIL best-practice templates, codeless configurations, and built-in AI and analytics for automating workflows, improving processes, and solving issues. With SaaS deployment, SMAX eliminates the hassle of installation, maintenance, and upgrade.
- Ease of Use
- Helpful
- Integrations
- Time Management
- Cloud Services
- Software Updates