Infraon Desk vs. Ivanti ITSM
A side-by-side comparison based on G2 review data.
| Metric | Infraon Desk | Ivanti ITSM |
|---|---|---|
| Overall rating | 4.6 | 4.0 |
| Review count | 27 | 324 |
| Ease of use | 9.2 | 8.1 |
| Ease of setup | 9.2 | 7.4 |
| Quality of support | 9.0 | 8.1 |
| Meets requirements | 9.0 | 8.6 |
| NPS | 85.185185 | 30.744337 |
| Small Business | 18.5% | 14.7% |
| Mid-Market | 51.9% | 33.2% |
| Enterprise | 29.6% | 52.0% |
| Total page views | 80 | 1,039 |
| Total LLM citations | 26 | 153 |
Infraon Desk
AI-driven Service Management system to automate business processes and service delivery through an ITIL based service Desk system, available in SaaS and on-premise. Certified on 13 ITIL v3 processes by PINK Elephant / PINK Verify.
Ivanti ITSM
Ivanti Neurons for ITSM delivers modern, AI‑powered service management that transforms how organizations operate. By combining intelligent automation, predictive insights, and unified IT and security workflows, it accelerates resolutions, enhances productivity, and reduces operational risk. With capabilities that span discovery, incident and request management, automated task orchestration, and real‑time performance measurement, Ivanti Neurons for ITSM helps teams streamline processes, improve user experiences, and achieve meaningful IT and business outcomes, from lowering costs and expanding
- Customization
- Integrations
- Customizability
- Flexibility
- Reporting
- Setup Ease