Infraon Desk vs. GLPI
A side-by-side comparison based on G2 review data.
| Metric | Infraon Desk | GLPI |
|---|---|---|
| Overall rating | 4.6 | 4.5 |
| Review count | 27 | 42 |
| Ease of use | 9.2 | 8.8 |
| Ease of setup | 9.2 | 8.6 |
| Quality of support | 9.0 | 8.6 |
| Meets requirements | 9.0 | 9.1 |
| NPS | 85.185185 | 72.5 |
| Small Business | 18.5% | 32.5% |
| Mid-Market | 51.9% | 37.5% |
| Enterprise | 29.6% | 30.0% |
| Total page views | 80 | 871 |
| Total LLM citations | 26 | 11,233 |
Infraon Desk
AI-driven Service Management system to automate business processes and service delivery through an ITIL based service Desk system, available in SaaS and on-premise. Certified on 13 ITIL v3 processes by PINK Elephant / PINK Verify.
GLPI
Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Reports 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge Base and FAQ 7. Statistics 8. API integration available 9. Android-based devices inventory 10. Cloud version is available
- Ease of Use
- Remote Access
- Management Efficiency
- Continuous Improvement
- Customer Support
- Setup Ease