Infraon Desk vs. CA Service Desk Manager
A side-by-side comparison based on G2 review data.
| Metric | Infraon Desk | CA Service Desk Manager |
|---|---|---|
| Overall rating | 4.6 | 4.2 |
| Review count | 27 | 20 |
| Ease of use | 9.2 | 8.4 |
| Ease of setup | 9.2 | 7.4 |
| Quality of support | 9.0 | 8.6 |
| Meets requirements | 9.0 | 8.7 |
| NPS | 85.185185 | 47.368421 |
| Small Business | 18.5% | 15.0% |
| Mid-Market | 51.9% | 30.0% |
| Enterprise | 29.6% | 55.0% |
| Total page views | 80 | 90 |
| Total LLM citations | 26 | 105 |
Infraon Desk
AI-driven Service Management system to automate business processes and service delivery through an ITIL based service Desk system, available in SaaS and on-premise. Certified on 13 ITIL v3 processes by PINK Elephant / PINK Verify.
CA Service Desk Manager
Formerly known as CA Service Management, Clarity SM believes delivering quality service and attaining service management maturity does not equate to a costly-to-operate software solution with a complex user experience. Clarity SM (Service Management) delivers a modern, social media-based user experience to access knowledge, collaborate, resolve issues, request services and manage IT assets to help make sure your business consumers don’t skip a beat. The xFlow innovation-award-winning user experience provides analysts with tools and context to embrace the team and make every moment count.