G2 Vendor Directory

Infinity Call Tracking vs. Ricochet360

A side-by-side comparison based on G2 review data.

MetricInfinity Call Tracking

by Infinity Tracking

Ricochet360

by Speed to Contact

Overall rating4.64.4
Review count16823
Ease of use8.89.3
Ease of setup8.69.6
Quality of support9.59.1
Meets requirements9.08.8
NPS78.34394957.142857
Small Business27.1%36.4%
Mid-Market44.6%59.1%
Enterprise28.3%4.5%
Total page views479177
Total LLM citations1,540381

Infinity Call Tracking

Infinity is the Call Analytics Platform that helps you turn customer conversations into measurable revenue growth by improving demand quality and conversion performance. Most marketing decisions are made using incomplete or low-value signals, because calls and the outcomes behind them aren't captured or used effectively. Infinity fixes that by connecting every customer conversation to the campaign, channel and journey that generated it, then using AI to turn first-party conversation data into signals marketers can act on.

Pros

  • Customer Support
  • Call Tracking
  • Reporting
  • Helpful
  • Easy Integrations
  • Ease of Use

Ricochet360

Ricochet360 is the All-in-One Auto Dialer, CRM/Lead Management, and Marketing Automation Platform designed for both inbound & outbound agents looking for a competitive advantage by enabling them to call a new lead in one second, nurture and engage prospects throughout the entire sales process, and automate 95% of their daily workflows.

Pros

  • Lead Management
  • Easy Integration
  • Ease of Use
  • User-Friendly
  • User Experience
  • Easy Setup