Infinity Call Tracking
Reviews
Star rating
Rank in Inbound Call Tracking
Pros and cons
Pros
- Customer Support
- Call Tracking
- Reporting
- Helpful
- Easy Integrations
- Ease of Use
Cons
- Expensive
- Inadequate Reporting
- Inaccurate Reporting
- Call Limitations
- Steep Learning Curve
- Learning Curve
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 27.1% |
| Mid-Market | 44.6% |
| Enterprise | 28.3% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 5.0 |
| 2025 Q1 | 1 | 5.0 |
| 2025 Q2 | 32 | 4.6 |
| 2025 Q3 | 1 | 3.5 |
| 2025 Q4 | 5 | 4.6 |
| 2026 Q3 | 11 | 4.4 |
Satisfaction ratings
What reviewers say
Knowledgeable, Supportive Team Helping Us Optimise Processes with Infinity
“My account manager, Joe, and the team are very knowledgeable, as well as friendly and supportive whenever we have questions. Over the last few years, we’ve been optimising and improving our processes using the Infinity platform, not only from a marketing perspective, but across s”
Insightful Customer Interaction Data, But Missed Calls Undermine Trust
“The most helpful part is the data it provides, which lets us make informed business decisions based on real customer interactions. It supports both our marketing efforts and our in-centre decisions.”
Invaluable Customer Experience Visibility for Data-Driven Decisions
“The visibility it gives us into the customer experience. Being able to analyse conversations at scale has helped us better understand customer needs, validate assumptions with real evidence and identify actions that improve both marketing performance and customer outcomes. It's b”