IBM Maximo IT vs. Zendesk for Employee Service
A side-by-side comparison based on G2 review data.
| Metric | IBM Maximo IT | Zendesk for Employee Service |
|---|---|---|
| Overall rating | 4.2 | 4.5 |
| Review count | 18 | 112 |
| Ease of use | 8.5 | 9.1 |
| Ease of setup | 8.1 | 9.1 |
| Quality of support | 8.7 | 9.1 |
| Meets requirements | 9.0 | 9.3 |
| NPS | 52.941176 | 66.055046 |
| Small Business | 33.3% | 26.4% |
| Mid-Market | 44.4% | 54.7% |
| Enterprise | 22.2% | 18.9% |
| Total page views | 208 | 519 |
| Total LLM citations | 1,741 | 2,790 |
IBM Maximo IT
IBM Maximo IT enables unified IT Service and Asset Management. Dramatically improve Key Performance Indicators (KPIs) in service delivery, asset utilization, and rate of change in support of an efficient, high velocity business. The velocity of change often determines whether a business can maintain business competitive advantage and thrive. IT/OT Convergence Connected physical enterprise assets (IoT) are now part of the end-to-end IT systems.
Zendesk for Employee Service
Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity.
- Ease of Use
- Features
- Time-saving
- Customer Support
- Helpful
- Useful