IBM Maximo IT vs. SmartSuite
A side-by-side comparison based on G2 review data.
| Metric | IBM Maximo IT | SmartSuite |
|---|---|---|
| Overall rating | 4.2 | 4.4 |
| Review count | 18 | 186 |
| Ease of use | 8.5 | 8.9 |
| Ease of setup | 8.1 | 8.9 |
| Quality of support | 8.7 | 9.1 |
| Meets requirements | 9.0 | 8.9 |
| NPS | 52.941176 | 58.62069 |
| Small Business | 33.3% | 50.8% |
| Mid-Market | 44.4% | 31.9% |
| Enterprise | 22.2% | 17.3% |
| Total page views | 208 | 512 |
| Total LLM citations | 1,741 | 4,515 |
IBM Maximo IT
IBM Maximo IT enables unified IT Service and Asset Management. Dramatically improve Key Performance Indicators (KPIs) in service delivery, asset utilization, and rate of change in support of an efficient, high velocity business. The velocity of change often determines whether a business can maintain business competitive advantage and thrive. IT/OT Convergence Connected physical enterprise assets (IoT) are now part of the end-to-end IT systems.
SmartSuite
SmartSuite is the connected GRC platform for the enterprise. Governance, risk, compliance, audit, IT service and business operations run on one AI-native platform, with frameworks, controls, policies and evidence in one place. Teams automate workflows without code, connect the systems they already use, and let AI agents handle the routine work. Founded by the team that built Archer, SmartSuite is used by more than 2,000 organizations in more than 100 countries and is available in 16 languages. Teams in eight countries across every US time zone, headquartered in Irvine, California.
- Ease of Use
- Flexibility
- Customer Support
- Intuitive
- User Interface
- Efficiency