HubSpot Service Hub vs. LiveAgent
A side-by-side comparison based on G2 review data.
| Metric | HubSpot Service Hub | LiveAgent |
|---|---|---|
| Overall rating | 4.4 | 4.5 |
| Review count | 3,017 | 1,538 |
| Ease of use | 8.8 | 9.1 |
| Ease of setup | 8.5 | 8.9 |
| Quality of support | 8.9 | 9.2 |
| Meets requirements | 8.7 | 9.0 |
| NPS | 59.01752 | 69.277515 |
| Small Business | 59.5% | 66.6% |
| Mid-Market | 37.0% | 23.5% |
| Enterprise | 3.4% | 9.9% |
| Total page views | 3,631 | 1,682 |
| Total LLM citations | 72,551 | 13,109 |
HubSpot Service Hub
Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth.
- Ease of Use
- Features
- Helpful
- Case Management
- Efficiency
- Ticketing Management
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple