HubSpot Service Hub vs. Listen360
A side-by-side comparison based on G2 review data.
| Metric | HubSpot Service Hub | Listen360 |
|---|---|---|
| Overall rating | 4.4 | 4.5 |
| Review count | 3,017 | 46 |
| Ease of use | 8.8 | 9.5 |
| Ease of setup | 8.5 | 9.0 |
| Quality of support | 8.9 | 9.4 |
| Meets requirements | 8.7 | 9.2 |
| NPS | 59.01752 | 70.454545 |
| Small Business | 59.5% | 40.0% |
| Mid-Market | 37.0% | 46.7% |
| Enterprise | 3.4% | 13.3% |
| Total page views | 3,631 | 121 |
| Total LLM citations | 72,551 | 330 |
HubSpot Service Hub
Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth.
- Ease of Use
- Features
- Helpful
- Case Management
- Efficiency
- Ticketing Management
Listen360
Listen360 is a powerful, NPS-based customer engagement and local marketing platform for businesses that understand customer feedback is key to creating loyalty, making smart decisions and growing their operation. Listen360 enables businesses to engage customers, take necessary action to improve deficiencies, and transform delighted customers into brand advocates via social media, online review sites, and seller ratings. We help businesses around the world build better customer relationships.
- Efficiency Improvement
- Customer Support
- Data Management