HubSpot Service Hub vs. Delighted
A side-by-side comparison based on G2 review data.
| Metric | HubSpot Service Hub | Delighted |
|---|---|---|
| Overall rating | 4.4 | 4.7 |
| Review count | 3,017 | 60 |
| Ease of use | 8.8 | 9.6 |
| Ease of setup | 8.5 | 9.5 |
| Quality of support | 8.9 | 9.4 |
| Meets requirements | 8.7 | 9.1 |
| NPS | 59.01752 | 83.050847 |
| Small Business | 59.5% | 40.0% |
| Mid-Market | 37.0% | 58.3% |
| Enterprise | 3.4% | 1.7% |
| Total page views | 3,631 | 413 |
| Total LLM citations | 72,551 | 2,131 |
HubSpot Service Hub
Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth.
- Ease of Use
- Features
- Helpful
- Case Management
- Efficiency
- Ticketing Management
Delighted
Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn.