HotelFriend vs. protel PMS
A side-by-side comparison based on G2 review data.
| Metric | HotelFriend | protel PMS |
|---|---|---|
| Overall rating | 4.7 | 3.5 |
| Review count | 10 | 12 |
| Ease of use | 10.0 | 8.6 |
| Ease of setup | 9.4 | 7.1 |
| Quality of support | 9.8 | 6.0 |
| Meets requirements | 9.6 | 6.9 |
| NPS | 80 | -9.090909 |
| Small Business | 22.2% | 50.0% |
| Mid-Market | 77.8% | 41.7% |
| Enterprise | 0.0% | 8.3% |
| Total page views | 509 | 81 |
| Total LLM citations | 367 | 577 |
HotelFriend
HotelFriend is a hotel management software (PMS) for hospitality businesses that unites property management, direct booking, channel manager, automated payments, event management, and guest experience tools in an all-in-one platform. It centralizes all essential tools in one platform, allowing hoteliers to manage reservations, front desk tasks, housekeeping, communication, payments, guest services, and restaurant operations efficiently — without switching between multiple systems.
protel PMS
protel by Planet is a robust technology stack for your hotel business, with a worldwide team of local partners to support it. The ground-breaking app store, accessible directly via the protel PMS, has rapidly changed the way hotels and their technology vendors do business. The first cloud-native PMS and apps went live in 2009, operations expanded internationally to over 90 countries while continuing to influence the technological change collectively known as the hospitality industry.