G2 Vendor Directory

Hornbill Service Manager vs. Kaseya BMS

A side-by-side comparison based on G2 review data.

MetricHornbill Service Manager

by Hornbill

Kaseya BMS

by Kaseya

Overall rating4.54.3
Review count13741
Ease of use9.08.6
Ease of setup8.48.4
Quality of support9.28.1
Meets requirements8.78.8
NPS66.91176560
Small Business4.4%78.0%
Mid-Market38.0%19.5%
Enterprise57.7%2.4%
Total page views106128
Total LLM citations141247

Hornbill Service Manager

Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is child's play. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version, without lifting a finger.

Pros

    Kaseya BMS

    Kaseya BMS is a next-generation business management solution that was built specifically to help MSPs spend more time selling and delivering services, and less time on non-revenue-generating tasks like billing and project management. BMS’s scalable, open, cloud-based architecture means you can: Define & deploy new services rapidly Manage client IT projects effectively Monitor service delivery with 360o visibility

    Pros

    • Efficiency
    • Automation
    • Ticket Management
    • Ease of Use
    • Simple
    • Integrations