Hornbill Service Manager vs. CA Service Desk Manager
A side-by-side comparison based on G2 review data.
| Metric | Hornbill Service Manager | CA Service Desk Manager |
|---|---|---|
| Overall rating | 4.5 | 4.2 |
| Review count | 137 | 20 |
| Ease of use | 9.0 | 8.4 |
| Ease of setup | 8.4 | 7.4 |
| Quality of support | 9.2 | 8.6 |
| Meets requirements | 8.7 | 8.7 |
| NPS | 66.911765 | 47.368421 |
| Small Business | 4.4% | 15.0% |
| Mid-Market | 38.0% | 30.0% |
| Enterprise | 57.7% | 55.0% |
| Total page views | 106 | 90 |
| Total LLM citations | 141 | 105 |
Hornbill Service Manager
Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is child's play. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version, without lifting a finger.
CA Service Desk Manager
Formerly known as CA Service Management, Clarity SM believes delivering quality service and attaining service management maturity does not equate to a costly-to-operate software solution with a complex user experience. Clarity SM (Service Management) delivers a modern, social media-based user experience to access knowledge, collaborate, resolve issues, request services and manage IT assets to help make sure your business consumers don’t skip a beat. The xFlow innovation-award-winning user experience provides analysts with tools and context to embrace the team and make every moment count.