Hiver in Gmail vs. Dialpad Connect
A side-by-side comparison based on G2 review data.
| Metric | Hiver in Gmail | Dialpad Connect |
|---|---|---|
| Overall rating | 4.6 | 4.4 |
| Review count | 1,296 | 4,216 |
| Ease of use | 9.2 | 9.2 |
| Ease of setup | 9.1 | 9.1 |
| Quality of support | 9.3 | 8.7 |
| Meets requirements | 9.1 | 9.1 |
| NPS | 70.73751 | 58.479388 |
| Small Business | 66.7% | 57.6% |
| Mid-Market | 27.4% | 32.8% |
| Enterprise | 5.9% | 9.6% |
| Total page views | 2,199 | 3,520 |
| Total LLM citations | 2,577 | 20,955 |
Hiver in Gmail
Hiver in Gmail transforms Gmail into a powerful agentic helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Hiver also offers Hiver Omni, an omnichannel customer service platform that brings email, chat, voice, Slack, SMS, and social into one queue. Unlike Hiver in Gmail, which works inside Gmail, Hiver Omni is a standalone platform with its own interface.
- Ease of Use
- Team Collaboration
- Email Management
- Communication
- Customer Support
- Collaboration
Dialpad Connect
Dialpad Connect is an AI-native business communications solution that brings calling, messaging, and meetings together in one app, with real-time AI insights built in to enhance every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, AI summaries, and action items
- Ease of Use
- Call Management
- Helpful
- Call Recording
- Features
- Voice Transcription