Hippo vs. LiveAgent
A side-by-side comparison based on G2 review data.
| Metric | Hippo | LiveAgent |
|---|---|---|
| Overall rating | 3.8 | 4.5 |
| Review count | 20 | 1,538 |
| Ease of use | 9.2 | 9.1 |
| Ease of setup | 9.1 | 8.9 |
| Quality of support | 8.5 | 9.2 |
| Meets requirements | 8.7 | 9.0 |
| NPS | 20 | 69.277515 |
| Small Business | 30.0% | 66.6% |
| Mid-Market | 60.0% | 23.5% |
| Enterprise | 10.0% | 9.9% |
| Total page views | 130 | 1,682 |
| Total LLM citations | 250 | 13,109 |
Hippo
Hippo is a SaaS platform for all your customer engagement and marketing needs. It is used by 2000+ businesses across the globe. Hippo is a complete suite for engaging with your customers. You can provide them conversational support with help of chatbots, live chats, calls and automate marketing efforts to provide a personalized customer experience with omnichannel campaigns including emails, WhatsApp, SMS and push notifications.
- Ease of Use
- User-Friendly Interface
- User Interface
- Features
- Customer Support
- Helpful
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple