Helpwise vs. LiveAgent
A side-by-side comparison based on G2 review data.
| Metric | Helpwise | LiveAgent |
|---|---|---|
| Overall rating | 4.6 | 4.5 |
| Review count | 181 | 1,538 |
| Ease of use | 9.2 | 9.1 |
| Ease of setup | 9.2 | 8.9 |
| Quality of support | 9.3 | 9.2 |
| Meets requirements | 9.0 | 9.0 |
| NPS | 73.595506 | 69.277515 |
| Small Business | 90.1% | 66.6% |
| Mid-Market | 9.9% | 23.5% |
| Enterprise | 0.0% | 9.9% |
| Total page views | 406 | 1,682 |
| Total LLM citations | 1,779 | 13,109 |
Helpwise
Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts.
- Easy Access
- Simple
- Helpful
- Visibility
- Customer Management
- Training
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple