HelpDesk vs. LiveAgent
A side-by-side comparison based on G2 review data.
| Metric | HelpDesk | LiveAgent |
|---|---|---|
| Overall rating | 4.6 | 4.5 |
| Review count | 34 | 1,538 |
| Ease of use | 9.3 | 9.1 |
| Ease of setup | 9.8 | 8.9 |
| Quality of support | 9.1 | 9.2 |
| Meets requirements | 9.1 | 9.0 |
| NPS | 73.529412 | 69.277515 |
| Small Business | 60.6% | 66.6% |
| Mid-Market | 36.4% | 23.5% |
| Enterprise | 3.0% | 9.9% |
| Total page views | 280 | 1,682 |
| Total LLM citations | 2,398 | 13,109 |
HelpDesk
HelpDesk.com is the ticketing capability inside Text.com, the customer service platform. Support teams use it to manage tickets from email, live chat, Messenger, and SMS in one queue, with automation and AI handling the repetitive work. Teams receive customer messages across channels, assign them to the right agent or team, track progress against SLAs, and close cases inside a shared inbox. A conversation that starts on Messenger and continues over email stays a single thread, so agents work from full context rather than fragmented records.
- Features
- Ease of Use
- Team Collaboration
- Customizability
- Easy Communication
- Customization
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple