Heartbeat vs. Verint Community (formerly Telligent)
A side-by-side comparison based on G2 review data.
| Metric | Heartbeat | Verint Community (formerly Telligent) |
|---|---|---|
| Overall rating | 4.8 | 4.4 |
| Review count | 36 | 14 |
| Ease of use | 9.5 | 8.4 |
| Ease of setup | 9.0 | 8.4 |
| Quality of support | 9.4 | 8.4 |
| Meets requirements | 9.2 | 8.5 |
| NPS | 88.571429 | 50 |
| Small Business | 88.9% | 28.6% |
| Mid-Market | 8.3% | 28.6% |
| Enterprise | 2.8% | 42.9% |
| Total page views | 460 | 103 |
| Total LLM citations | 7,432 | 107 |
Heartbeat
Heartbeat is the all-in-one platform for community businesses. We bring together all the tools needed to run a profitable, scalable, community business — discussions, chats, courses, documents, event pages, voice channels, analytics, referral program management, and full payments suite — all under your own website.
- Ease of Use
- Features
- Easy Setup
- Navigation Ease
- Integrations
- Customer Support
Verint Community (formerly Telligent)
Verint® Community™, formerly known as Telligent, is an innovative online community and self-service solution available in the cloud or on-premises designed to help elevate customer, partner, and employee engagement, build trust, improve customer service, and enhance digital marketing and social commerce. You can use Verint Community to reduce demand for support, elevate the voice of the customer, and enhance team productivity.
- Customer Support
- Features
- Ease of Use
- Knowledge Base
- Simple
- User Interaction