G2 Vendor Directory

Heartbeat vs. Higher Logic Thrive

A side-by-side comparison based on G2 review data.

MetricHeartbeat

by Heartbeat Chat

Higher Logic Thrive

by Higher Logic

Overall rating4.84.4
Review count36435
Ease of use9.58.4
Ease of setup9.08.1
Quality of support9.49.1
Meets requirements9.28.7
NPS88.57142955.035129
Small Business88.9%54.8%
Mid-Market8.3%39.6%
Enterprise2.8%5.5%
Total page views460603
Total LLM citations7,4322,820

Heartbeat

Heartbeat is the all-in-one platform for community businesses. We bring together all the tools needed to run a profitable, scalable, community business — discussions, chats, courses, documents, event pages, voice channels, analytics, referral program management, and full payments suite — all under your own website.

Pros

  • Ease of Use
  • Features
  • Easy Setup
  • Navigation Ease
  • Integrations
  • Customer Support

Higher Logic Thrive

Higher Logic Thrive is a comprehensive online community and marketing software solution suite designed to drive engagement. With nearly 20 years of experience, Higher Logic has established itself as a trusted partner, serving more than 3,000 customers and facilitating over 350,000 online communities globally. This platform supports more than 200 million users across 42 countries, making it a significant player in the realm of community engagement and marketing. The Higher Logic Thrive portfolio consists of three primary products.

Pros

  • Customer Support
  • User Interaction
  • Helpful
  • Features
  • Customer Engagement
  • Ease of Use