Hatch vs. Hiver in Gmail
A side-by-side comparison based on G2 review data.
| Metric | Hatch | Hiver in Gmail |
|---|---|---|
| Overall rating | 4.3 | 4.6 |
| Review count | 77 | 1,296 |
| Ease of use | 8.8 | 9.2 |
| Ease of setup | 8.5 | 9.1 |
| Quality of support | 8.8 | 9.3 |
| Meets requirements | 8.9 | 9.1 |
| NPS | 62.337662 | 70.73751 |
| Small Business | 79.2% | 66.7% |
| Mid-Market | 19.5% | 27.4% |
| Enterprise | 1.3% | 5.9% |
| Total page views | 789 | 2,199 |
| Total LLM citations | 4,185 | 2,577 |
Hatch
The AI communications platform for the trades. Hatch AI CSRs answer every call, text, and email, qualify the leads worth your time, and book them 24/7. Trusted by 2,000+ service brands raising the bar. Turn every call, text, and email into a booked job. Hatch ensures every conversation is a catalyst for satisfaction, conversion, and growth.
- Automation
- Ease of Use
- Helpful
- Customer Engagement
- Customer Support
- Integrations
Hiver in Gmail
Hiver in Gmail transforms Gmail into a powerful agentic helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Hiver also offers Hiver Omni, an omnichannel customer service platform that brings email, chat, voice, Slack, SMS, and social into one queue. Unlike Hiver in Gmail, which works inside Gmail, Hiver Omni is a standalone platform with its own interface.
- Ease of Use
- Team Collaboration
- Email Management
- Communication
- Customer Support
- Collaboration