Hark vs. 8x8 Contact Center
A side-by-side comparison based on G2 review data.
| Metric | Hark | 8x8 Contact Center |
|---|---|---|
| Overall rating | 4.9 | 4.1 |
| Review count | 12 | 262 |
| Ease of use | 9.9 | 8.5 |
| Ease of setup | 9.7 | 8.1 |
| Quality of support | 9.8 | 8.4 |
| Meets requirements | 9.3 | 8.7 |
| NPS | 100 | 39.516129 |
| Small Business | 41.7% | 37.7% |
| Mid-Market | 58.3% | 54.5% |
| Enterprise | 0.0% | 7.8% |
| Total page views | 75 | 1,136 |
| Total LLM citations | 85 | 4,289 |
Hark
Hark helps brands collect, analyze and report on customer feedback in a modern & video-first approach. We see results of 30% more feedback and useful insights (powered by AI) that a normal survey-based approach misses. Reduced support costs are an added bonus as well.
- Helpful
- Customer Support
- Customer Insights
- Automation
- Authentic Engagement
- Quality Clarity
8x8 Contact Center
8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface.
- Ease of Use
- Helpful
- Customer Support
- Features
- Efficiency
- Intuitive